Is one of the UK’s leading Jewellers with 39 stores nationwide specialising in luxurious jewellery and high-end watch brands. Impeccable customer care is at the heart of their values.
Fraser Hart strongly believe in investing in their people. We were asked to become involved in a major internal branding project. We worked with their senior management team to develop a sustained brand-training programme for their retail staff. This programme is underpinned by a luxurious manual that each staff member receives to assist them track their career development. The success of this project has allowed Fraser Hart achieve a greater level of consistent customer service excellence across their network.
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