Question 1

Does SHAPE create websites for business?

Accepted Answer

Absolutely we do. SHAPE have been creating premium-quality brochure and e-commerce websites for clients since opening our doors.   In most cases, your website is your most important marketing tool.  It's where your prospective customers go when they want to learn about you and your products/services.  Not only should the aesthetics and content reflect your brand and values, but it also needs to be user-friendly and easy to navigate.  Our designers will make sure that your visitors receive the highest quality user experience (UX) on their journey to becoming your future customers.

Question 2

Do you provide website maintenance services?

Accepted Answer

Absolutely! Software updates, plug-ins, and even the internet itself can cause unexpected changes to your site. This can lead to issues like shifted text, broken links, and missing images, which can harm your SEO. We offer several WIX website maintenance options to keep your site in top shape while you focus on your business. Let us handle the hassle!

Question 3

Does SHAPE provide SEO and PPC marketing services?

Accepted Answer

There's no point in having the most brilliant website if no one can see it, right?  Yes, we provide a full range of digital marketing services to get your website ranking high for your chosen keywords.  Call us today and we'll be happy to discuss your requirements.

Question 4

What platform do you use to design websites?

Accepted Answer

For several years, we designed our websites on different web platforms such as Magento and WordPress.  However, we wanted to specialise in one and become the experts for that platform.  After completing months of research and consultation, we made our decision.   Judging over a wide range of criteria, only one platform completely outperformed all others and that was WIX.  As a multi-billion company, their ongoing software development means we can offer our clients the latest in Website design.   It also means that those clients of ours who like to be involved in the maintenance of their websites can do so without having to learn code.  Whatever your requirements, please don't hesitate to contact us for a chat to see how we can help

Question 5

Struggling to see your brand clearly? Can you help?

Accepted Answer

Absolutely! You're not alone—many business owners find it hard to get a clear view of their brand because they're so close to it. We can objectively examine your brand, identify what's important, and conduct a brand audit. This will give you clarity on your current position, how you compare with competitors, and what opportunities you have. Knowing where you are is crucial before deciding where you want to go and how to get there.

Question 6

Do you handle printing services?

Accepted Answer

Yes, we do! We can manage all your printing needs and even warehouse your materials until you need them. Our Digital Print Centre is equipped with the latest technology, delivering vibrant colors and finely detailed images.

Question 7

Branding can have many definitions. What do you mean by Branding?

Accepted Answer

It sure is confusing, as different players in the creative and other industries put their spin on the true definition of Branding.  
Your brand is essentially your reputation.  It's how people think and feel about you in their gut when they hear your name or see your logo.  It follows therefore that everything you do to create the image of your brand is considered branding. Mostly we think of the visual elements like our name, logo, and website.  These form part of our identity but our brand is a whole lot more.  It goes as far as the product or quality of service we provide.  The way we behave, sound and treat our customers.  Every touchpoint your customer experiences will shape their opinion of your brand. Branding is the practice of matching how your audience perceives your brand with how you want them to perceive it. For more definitions of branding terminology, check out our glossary (see footer for link button)

Question 8

Will I receive the original design files after project completion?

Accepted Answer

Our service is a complete package. The methods our designers use to create your artwork are proprietary to SHAPE. When we quote your project, we include the delivery of a final hi-res PDF, website, or printed product. The original artwork files remain our intellectual property, similar to how a chef wouldn't hand over their recipe and ingredients after serving a meal.

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